Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in connection with our landscaping, property maintenance, snow removal, and hardscaping services.

1. Information We Collect

We collect information you provide directly to us, such as:

• Name and contact information for property owners and managers
• Property address and details for service delivery
• Service requests and preferences (landscaping, maintenance, snow removal, hardscaping)
• Property specifications and access information
• Payment information for service billing (including card details for processing convenience fees)
• Emergency contact information for snow removal services
• Property photos and documentation for project planning

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our landscaping, property maintenance, snow removal, and hardscaping services
• Communicate with you about appointments, projects, and service schedules
• Process payments and maintain service records (including convenience fees for card payments)
• Send you relevant updates about seasonal services and maintenance schedules
• Coordinate access to your property for service delivery
• Provide emergency snow removal services when needed
• Create and maintain project documentation and warranties

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to provide our services. We may share information with subcontractors or suppliers directly involved in your project, always under strict confidentiality agreements.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage of property access information and payment details.

5. Your Rights

You have the right to:

• Access your personal information and service records
• Correct inaccurate information about your property or preferences
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications while maintaining essential service communications
• Request information about how your data is used for service delivery

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. This helps us improve our online services and provide better customer support.

7. Third-Party Services

We may use third-party services for payment processing, project management, scheduling, and other business functions. These services have their own privacy policies and are bound by confidentiality agreements. Payment processing services may charge convenience fees for card transactions, which will be clearly disclosed before processing.

8. Service-Specific Data

For ongoing services like property maintenance and snow removal, we maintain service schedules and property access information to ensure reliable service delivery. This information is kept secure and used only for service provision.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and, where appropriate, through direct communication for active service clients.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our website or by email.